Fact Check Program Manager

About the Team

We are seeking an experienced Program Manager to lead our Fact-Checking Program for the US & Canada Trust & Safety (T&S) organization. TikTok T&S helps ensure that our global community is safe and empowered to create and enjoy content across the platform.

As the Fact Check Program Manager for US & Canada, you will provide strategic guidance and direction for the US & Canada Fact-Checking Program, build strong communication channels with external fact-checking partners, and ensure that TikTok teams leverage our partners effectively. This role requires superior skills in project and program management; strategic planning, execution, and vision; relationship management and cross-functional collaboration; subject matter expertise in mis/disinformation, propoganda, or related fields; and a technical aptitude for learning internal systems, and partnering with engineers to build better processes/tools.

Responsibilities

Lead the Fact-Checking Program for Trust & Safety (US & Canada)

- Based on inputs from key stakeholders and partners, as well as your expertise in the misinformation/disinformation space, create a strategic roadmap to include 2022 priorities, goals, and key projects

- Develop, track, and report on OKRs/metrics to assess FC partner performance, and to determine ROI

- Manage all FC partner contracts and budgets; partner with the Procurement team to revise/renew contracts as needed

- Regularly collaborate with TikTok's Global Fact Check Program to align priorities, OKRs, and overall strategy

- Leverage your subject matter expertise to drive & manage strategic FC initiatives (e.g., 2022 mid-term elections)

- Act as a mis/disinformation subject matter expert for TikTok teams, such as Policy, Escalations, Moderation, and Threat Discovery & Prevention teams

Mature the Fact-Checking Program

- Build and manage the catalogue of fact-checked claims for internal reference

- Partner with T&S colleagues to develop systems, processes, and methods to proactively detect and mitigate mis/disinformation

- Ensure internal cross-functional stakeholder dependencies and efficiencies are being met, both now and in the future, as the fact-checking program matures

Fact-checking Partner Relationship Management

- Serve as the primary point of contact for FC partners; resolve any questions/issues that impact their work on a daily basis

- Act as the liaison between internal TikTok teams and FC partners; ensure all relevant parties have access to FC resources

- Identify and vet new FC partners; support the Vendor Manager with all procurement requirements, including but not limited to contract reviews and developing SOWs

- Create and facilitate training for FC partners on topics related to onboarding, tool/process updates and changes, etc.

- Track overall requests of FC partners to ensure appropriate utilization rates

- Develop and maintain standardized, efficient, and effective communication channels with FC Partners, including monthly check-ins, performance check-ins, and feedback sessions

Cross-functional Collaboration

- Ensure that internal TikTok teams, reliant on FC partners' analysis, receive appropriate support, and high quality, actionable products, such as trend reports and fact-checked claims

Abilities

- You enjoy building programs from the ground up, bringing structure, order, and accountability to undefined processes, workflows, etc.; you iterate as needed to constantly evolve and improve products, processes, tools, etc.

- Strategic and creative problem solver with excellent judgment, analytical skills, and a flexible 'can do' attitude

- Superior time management, multi-tasking and prioritization skills, combined with an ability to grasp new concepts quickly

- Take initiative, work with little oversight, and drive projects independently and problem solve when issues arise

- Highly organized with exceptional attention to detail, with the ability to consistently produce high quality work

- Ability to effectively foster collaboration and build trusted relationships with technical and non-technical team members and stakeholders, and influence at all levels of the company to gain support and buy-in for strategic initiatives and projects.

- Ability to develop working knowledge of technical aspects of systems and products

- Ability to handle confidential information with discretion

- Ability to work across time zones with global team members and stakeholders

Qualifications

What should I bring with me?

- Demonstrated subject matter expertise in the misinformation and disinformation space

- 5+ years of project management experience

- 3+ years of experience working in a demanding, fast-paced, and often unstructured environment

- Excellent verbal and written communication skills; experience leading and facilitating meetings, and briefing senior leaders

- Experience and passion for building programs from the ground up

Preferred skills/qualifications:

- Bachelor's degree in journalism, communications, political science, or specialized field focusing on mis/disinformation, propaganda

- 5+ years of program management experience

- Experience working with Policy and Moderation teams in tech

- Experience managing vendor/partnership contracts at all stages, as well as vendor/partner relationships

- Experience managing high value budgets

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at Recruiting.Corp@tiktok.com.